Without the right processes and tools, it’s easy for any digital data analyst to spend more time pulling and organizing data than reporting their findings and delivering meaningful analyses.
We got the opportunity to interview ICT Africa’s Head of Software and Automation, Dino Anzulovic to gain insights about the data space.
ICT Africa has been at the forefront of ensuring that the process of data collection is seamless and the analysis drawn from data is meaningful. This of course is coupled up with laws that govern data usage and protection rights.
Instore: Thank you so much for taking the time to engage instore readers. Please tell us about what you do at ICT Africa.
Dino: My name is Dino Anzulovic, from a beautiful country in SouthEast Europe known as Croatia. I am sure you have heard about its epic places surrounded by beautiful nature, people, and delicious Mediterranean cuisine. Not forgetting to mention Game of Thrones that was filmed in three cities on Croatian coast.
Instore: That’s interesting! I am a huge fan of Game of Thrones, but business first. Kindly tell us your role at ICT Africa
Dino: I am currently the Head of Software Automation where we develop AI Chatbots, integrate databases and systems with APIs to automate processes, web development, improve customer support, save time and increase efficiency. In addition to that, we increase customer value proposition by using our services.
Instore: How can you describe your day to day activities at ICT Africa?
Dino: My day is usually occupied with meetings and calls on Microsoft teams, zoom as well as phone calls. I also conduct meetings and brainstorming sessions with my team on regular basis, for example, every morning we have a short meeting with the team where we briefly go over key things for the day, share ideas on how to approach and resolve different issues, so as to provide the best solutions to our clients.
Instore: You had earlier on mentioned to me about a software you’ve been working on, can you tell us more about it?
Dino: Oh definitely, yes! The software is called Mgeni visitor management system. Well, it all started early this year, on an ordinary day filled with meetings. I was meeting a client who unfortunately had a very bad experience at the main gate due to lack of effective and coordinated processes for visitor registration. If I may say so…It took me quite some time to register and comply which resulted in being late for over 10 minutes (excluding Nairobi traffic of course, hehe) and guess what? That was the moment when the idea came and Mgeni VMS was born. I got back in the office, talked to Cyrus one of our developers who is a system integrator and we hit the road.
Instore: This is now interesting. In all interviews I’ve conducted, Nairobi traffic has to pop-up at some point haha. Well Dino, can you briefly tell us how Mgeni works?
Dino: Mgeni is a very simple application to use and the process is straight forward. So, when the visitors arrive at the premise, a guard uses a phone or a computer to capture visitors’ information. On average it takes 20 seconds to sign in the visitor. Once the information has been captured, the visitors can access the premises. On leaving, they are checked out with a simple click of a button. The information is stored and secured in the cloud. This information is then presented in a simple but comprehensive dashboard for assessment by authorized personnel.
Instore: That’s great. Can you please tell us some of the benefits of Mgeni and why businesses should start using it?
Dino: With Mgeni you can introduce confidence to your visitors and operate “business as usual,” now and post-COVID. It tackles the way you manage your entrances and front desks right away.
- It is fast, efficient and reduces chances of human error.
- It has a rich database that can be analyzed for trends and assist in Marketing and profiling visitors.
- It exhibits professionalism, improves customer satisfaction, visitor experience and illuminates the brand.
- It ensures improved premises security as you can keep track of visitors into your premises in real-time.
- Data is stored in the cloud and secured.
- It’s a flexible and scalable solution that can grow with your business.
- The solution is cost-effective and has no setup fee. We only charge a small monthly subscription.
Instore: The market has been flooded with a lot of software of late, how secure is your Mgeni App?
Dino: All our links are secured and protected with SSL certificates to ensure data protection. Each app is custom made and installed on the client’s devices to ensure security and ease of access control. We are also strict in the use of encrypted passwords to guarantee security. On top of that, the client has full control of their login credentials which are secured in the cloud. We also sign NDA with the clients.
Instore: Would you like to share anything as we wrap up this interview session?
Dino: Yes. I wanted to point out that we also develop customized applications similar to Mgeni for clients on request and as per requirements for example – employee signs applications, sales apps, checklist apps for task/premise assessment and many others. We develop AI Chatbots, eCommerce platforms, payments integrations and API integrations with existing platforms. As long as you are open-minded, problems will always have solutions which can be developed. We believe in automation which is the present and the future.
Instore: Thank you so much for your time, Dino. Lastly, how can people reach out to you for such customized apps as Mgeni?
Dino: My email is firstname.lastname@example.org and my mobile number is +254704203670. Reach out to me and let’s provide long-lasting solutions for your business.
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